Terms of service

Last Updated: July 2026

Welcome to Nailera ("we", "our", "us"). These Terms of Service govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

About Us

Business Name: Nailera Ltd.

Email: support@nailera.co.uk

Business Location: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

If you have any questions, please contact us using the details above.

Eligibility

By placing an order, you confirm that:

You are at least 18 years old, or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You are legally capable of entering into a binding contract.

Products

We make every effort to display our products as accurately as possible.

However:

Colours may vary depending on your screen or device.
As many of our products are handmade, slight variations in colour, finish, shape or design may occur.
Product images are for illustrative purposes only.

These variations do not constitute defects.

Pricing

All prices are shown in Pounds Sterling (£).

Prices may change without notice.

Any applicable taxes will be displayed during checkout where required.

We reserve the right to correct pricing errors before accepting an order.

Orders

Submitting an order does not guarantee acceptance.

A contract is formed only once we have accepted your order and sent a dispatch confirmation.

We reserve the right to refuse or cancel any order where:

a product is unavailable;
payment cannot be authorised;
pricing or product information is incorrect;
fraudulent or suspicious activity is suspected.

If payment has already been taken, any applicable refund will be issued.

Payment

Payment must be received in full before an order is processed.

We accept payment methods displayed during checkout.

Payments are securely processed by our payment service providers. We do not store your full payment card details.

Shipping & Delivery

Estimated delivery times are provided as guidance only and are not guaranteed.

Delays caused by postal services, customs, severe weather or circumstances outside our control are not our responsibility.

Risk in the goods passes to you once your order has been delivered.

Ownership transfers only after full payment has been received.

Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Please read this policy before placing an order.

Your statutory consumer rights are not affected.

Faulty Products

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and photographs.

Where required under UK consumer law, we will repair, replace or refund eligible items.

Hygiene

Press-on nails are considered hygiene products.

For health and safety reasons, opened products may not be eligible for return unless they are faulty or supplied incorrectly.

This does not affect your legal rights.

Nail Application & Safety

Our products should be used only as directed.

Customers are responsible for:

following all application instructions;
carrying out a patch test where appropriate;
discontinuing use if irritation occurs.

Do not use our products if you have known allergies to nail adhesives or related ingredients.

We are not responsible for damage resulting from misuse, improper application, excessive force, or failure to follow care instructions.

Intellectual Property

All content on this website, including but not limited to:

photographs;
logos;
branding;
product names;
graphics;
videos;
website design;
written content;

is owned by or licensed to Nailera Ltd. and is protected by intellectual property laws.

You may not reproduce, copy, distribute or use any content without our prior written permission.

Promotions & Discount Codes

Discount codes:

cannot be exchanged for cash;
may not be combined unless stated otherwise;
may be withdrawn or amended at any time.

We reserve the right to cancel promotions where misuse or abuse is suspected.

Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights you have under applicable consumer law.

Subject to the above, we are not liable for indirect or consequential losses, including loss of profits, business, revenue, data or opportunity arising from the use of our website or products.

Our total liability in connection with any order shall not exceed the amount paid for the relevant product.

Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access.

We may suspend, update or modify the website without prior notice.

18. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that we process your information as described in that policy.

Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on this website.

Continued use of the website after changes have been made constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms or your use of our website will be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.

Contact Us

If you have any questions regarding these Terms of Service, please contact us: