Refund policy

Last Updated: July 2026

At Nailera, we of course want you to love your nails, but if you're not completely satisfied with your purchase, we're also here to help.

Please read our Returns & Refund Policy carefully before placing your order.

14-Day Returns

If you purchased an item through our website, you have the right to return your order within 14 days of receiving it.

To exercise your right to return, you must notify us by email within 14 days of delivery.

Once you've informed us that you'd like to return your order, you have a further 14 days to send the item back.

Eligibility for Returns

To be eligible for a return, your item must:

be unopened and unused.
be in its original condition.
be returned in its original packaging.
include all accessories included with the order.
be accompanied by proof of purchase or your order number.

We reserve the right to reduce or refuse a refund where an item has been handled beyond what is necessary to inspect it or has been damaged after delivery.

Hygiene Products

Press-on nails are considered a hygiene product.

For the protection of all customers, we cannot accept returns of products where any hygiene seal or protective packaging has been opened, broken or removed, unless the item is faulty or incorrect.

This does not affect your statutory rights.

Faulty, Damaged or Incorrect Orders

If your order arrives:

damaged,
defective,
incomplete, or
you receive the wrong item,

Please contact us within 48 hours of delivery with:

your order number,
a description of the issue, and
clear photographs.

We cannot accept returns for:

opened products
items damaged through misuse, improper application or normal wear and tear

Returns & Promotional Offers

If you return part of an order that was placed using a promotional offer, your refund will be reviewed based on the value of the items you keep.

If, after the return, your remaining order no longer meets the qualifying spend for a promotion (including discount codes or free shipping offers), we reserve the right to adjust your refund accordingly. This may include:

Reversing any promotional discount that no longer applies.
Deducting the original shipping charge if your remaining order no longer qualifies for free shipping.
Recalculating your refund based on the revised order total.

Any adjustments will be made in accordance with our promotional terms and applicable consumer laws.

If you have any questions about how a return may affect a promotional offer, please contact our customer support team support@nailera.co.uk before returning your items.

How to Start a Return

To request a return, please email:

Email: support@nailera.co.uk

Please include:

full name
order number
reason for return
photos (if the item is faulty or damaged)

Please wait for return instructions before sending your item back.

Returns sent without prior authorisation may experience delays in processing.

Return Shipping

Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning items.

We recommend using a tracked postal service, as we cannot accept responsibility for parcels lost in transit.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Refunds are usually processed within 14 days of receiving the returned goods.

Shipping fee is non-refundable.

Exchanges

We do not currently offer direct exchanges.

If you would like a different design, please place a new order after your return has been approved (where applicable).

Order Cancellations

Orders may be cancelled before they have been dispatched.

If your order has already been dispatched, your statutory cancellation rights will apply where eligible.

Incorrect Address

Customers are responsible for ensuring their shipping address is correct before placing an order, as addresses cannot be amended once the order has been placed.

We are not responsible for orders delivered to an address entered incorrectly during checkout.

Contact Us

If you have any questions about returns or refunds, please contact us: