Shipping policy

Thank you for shopping with Nailera! We're committed to getting your order to you as quickly and safely as possible.

 

Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays).

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Please note that processing times may be slightly longer during product launches, promotions, or peak holiday periods.

 

Shipping Options

• Standard 3-5 Business Days Shipping
  Cut-off Time: 2 pm Monday to Friday
  
  
• Express 1-2 Business Days Shipping
  Cut-off Time: 2 pm Monday to Friday
  

Please note that delivery timeframes are estimates provided by Royal Mail, and are not guaranteed.

 

Shipping Destinations

We're excited to grow our reach in the future, but for now, we're focused on serving customers within the United Kingdom (England, Wales, Scotland, Northern Ireland). We do not currently ship to the Channel Islands, Isle of Man, or British Overseas Territories.

 

Tracking Your Order

Once your order has been shipped, you'll receive an email with your tracking number. You can use this to follow your parcel's journey until delivery, or sign in to check the status if you have an account.

If you haven't received your tracking email within 2 business days of placing your order, please contact our customer support team at support@nailera.co.uk.

 

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order, as addresses cannot be changed once the order has been successfully placed.

We are unable to accept responsibility for delays or additional charges resulting from incorrect or incomplete shipping information provided at checkout.

 

Delayed Deliveries

While we aim to dispatch and deliver all orders promptly, occasional delays may occur due to factors outside our control, including adverse weather, transport disruptions, or periods of high demand.

If your tracking has not updated for several business days or your parcel appears to be significantly delayed, please contact us at support@nailera.co.uk, and we'll be happy to assist.

 

Lost Parcels

A parcel may be considered lost if it has not been delivered within the timeframe specified by the courier's claims process.

If you believe your parcel has been lost, please contact us at support@nailera.co.uk, and we'll work with the courier to investigate.

 

Contact Us

If you have any questions about your order or shipping, please don't hesitate to contact us at support@nailera.co.uk. We're always happy to help.